Frequently Asked Questions

We recommend booking 4-8 weeks in advance. This allows us enough time to properly schedule our performers and better guarantee your services, as well as to be able to make any necessary changes. 

Once you've selected your favorite package, you can submit a Booking Form with us with all the details we need for your event. 

Once the form is processed, you’ll receive an invoice and a request for your deposit to secure the date and time. This may take up to 48 hours, however, you will be on hold on our calendar during this time!

All changes such as package upgrades, character add-ons, special requests or other communications should be made to us a minimum of 7 days before your event. We will always do our best to accommodate to your requests.

In order to best guarantee your changes will be made, we highly recommended making any changes 2 to 3 weeks prior to your event. 

Our performers are subject to availability and may be any of our cast pictured on our social media, as well as cast members who are not pictured.

If you would like to request a specific performer, please let us know at the time of booking. We will do our best to accommodate your request. 

You may pay your balance and/or gratuity via Venmo, Zelle or PayPal. 

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Cash is accepted upon arrival.

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Checks are accepted but may have an earlier deadline to pay. Exceptions may apply. If you have any questions, please contact us for more details. 

We understand the excitement and anticipation that comes with our presence on your special day. Although we work hard to prepare for and manage any last-minute challenges, unforeseen circumstances beyond our control may result in the cancellation of our services.

However, in the midst of any chaos, we have solutions ready you! We can help you find a replacement from another trusted company, schedule a private meet & greet with your little one, or offer replacement services at no additional cost. In the rare event of a cancellation with no possibility to offer an alternative, you may qualify to receive a full refund, along with a one-time voucher with no expiration date for future bookings with us.

Yes, in order to secure your services, we require a non-refundable $100.00 deposit at the time of booking. This amount will count towards your final balance.

Yes! A travel fee based on miles may apply per character or staff member for events outside the radius from any of our headquarter locations:

Calexico, El Cajon and Anaheim

• ​23 to 32 miles - $15.00

• 32 to 40 miles - $25.00

• 40 to 50 miles - $35.00​

Please contact us for any events further than 45 miles from these locations. 

To ensure that your all guests and little ones equally experience the magic, we limit the number of children each performer or staff member can assist during the time booked for your event.

This applies to hands-on activities such as face painting, balloons, crafts, temporary tattoos , spa services and shimmer make up. 

You will receive an updated invoice the week before your event, via email and text with your remaining balance, which would be due no later than our arrival to your event. 

Please note: Per company policy, we will not be able to begin services until your final balance has been paid.  

Our $150.00 reservation deposit is non-refundable.
 

If still you wish to cancel your services, a minimum 7 day notice is required. A $25.00 late cancellation fee may apply in addition to your deposit. ​​

In the case of high heat, strong winds or any rain, we ask that you to move your event or our services indoors. 

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For the safety of our staff, if the weather becomes hazardous to commute in, we will need to postpone our start time, request a change of date or cancel our services. This may include, but is not limited to: extreme heat wave, heavy rain or fog, flash floods, hurricane warnings, hail, snow, wildfires and thunderstorms. 

Our clients may request to postpone their services up to one date, free of charge. Each rebook after that will be an additional $100.00.